Payment security

How card details are transmitted

Every page on this site is served over an encrypted TLS connection. When you pay, your card number, expiry and security code are entered into a hosted payment field that submits them directly to our payment provider over that encrypted channel. They are tokenised at the point of entry.

What we store

We never receive, process or store your full card number, and it is never written to our servers, our logs or our error reporting. What we keep against an order is the last four digits, the card brand, the expiry month and year, and a token that lets us charge an approved standing order. None of that can be used to reconstruct your card number.

Standards

Card handling on this site follows the Payment Card Industry Data Security Standard. Because card details are captured in a hosted field and never touch our systems, our environment is scoped accordingly. Our payment provider is PCI DSS Level 1 certified, which is the highest level defined by the standard.

3-D Secure

We support 3-D Secure authentication. For some transactions your bank will ask you to confirm the payment in its own app or by a one-time code before the charge is approved. This is a check run by your card issuer, not by us, and it protects you against someone else using your card here.

Fraud screening

Orders are screened automatically before they are accepted. We verify the billing address and security code against the records your card issuer holds, which is why the billing address you give has to be the one your bank has on file — not the delivery address, if they differ. We may decline or cancel and refund an order that fails these checks.

On your statement

Your card statement will show a descriptor for this business rather than the name of an individual product. If you see a charge you do not recognise, contact us before disputing it — we can identify the order immediately from the last four digits and the amount, and refund it the same day if it is not one you meant to place. Our details are on the contact page.

Reporting a problem

If you believe your card has been used here without your authorisation, email support@rebornindustrial.com or call us during business hours. We treat these first.